unable to access online features

Post Reply
13010 cr points
Send Message: GB Post
24 / M
Offline
Posted 8/22/17 , edited 8/22/17
why does it say unable to access online features when i try and watch certain anime when i have a premium account?
7493 cr points
Send Message: GB Post
BuBbLeS!
Offline
Posted 8/22/17 , edited 8/22/17
do you have it set up where you see only certain material? such as are you blocking mature content, are you old enough to stream something? if you're at the wrong age point then it could not allow you to stream something. do you have something running in the background that is not allowing you to view something such as computer settings. also, what of your add-ons, these too can cause issues, you have to have adobe in order to stream content on this site. when was the last time you restarted/shut down your device, what device are you using, when was the last time you cleared cache/cookies. all of these can be factors with having issues streaming. if none of these are the problem, then it might be an issue on their end, so, they will see this as soon as possible and pass it over to tech and see what could be the problem.

didn't realize it was regarding sony, so some of this content cannot be done, but it could be working with the mature content feature however, because I just found this post http://www.crunchyroll.com/forumtopic-998253/i-dont-have-permission
Der Zoodirektor
27341 cr points
Send Message: GB Post
36 / M / Germany
Offline
Posted 8/22/17 , edited 11/24/17

DwFPoseidon wrote:

why does it say unable to access online features when i try and watch certain anime when i have a premium account?


Try setting the language for the app to English (US). You can do that via the video settings on the website.
13010 cr points
Send Message: GB Post
24 / M
Offline
Posted 8/23/17 , edited 8/23/17
Thank you i never would have thought that i would have to change the language to English (US) to get it to work. I thought that it was already like that.
5 cr points
Send Message: GB Post
Offline
Posted 11/24/17 , edited 11/24/17

shinryou wrote:


DwFPoseidon wrote:

why does it say unable to access online features when i try and watch certain anime when i have a premium account?


Try setting the language for the app to English (US). You can do that via the video settings on the website.


Been having the same issue and this fixed it, thankyou so much, a very bizarre bug
61 cr points
Send Message: GB Post
31 / F
Offline
Posted 11/28/17 , edited 11/29/17
I'm having this problem too, on my queue. I can pull up anime from the list or with a search fine.
122160 cr points
Send Message: GB Post
F / Boston-ish
Offline
Posted 11/29/17 , edited 11/29/17

altysay wrote:

I'm having this problem too, on my queue. I can pull up anime from the list or with a search fine.


Did you try changing your Language Settings to English (US) as was suggested in shinryou's post above?
(https://www.crunchyroll.com/acct/?action=video)
QBerto 
22 cr points
Send Message: GB Post
28 / M
Online
Posted 11/29/17 , edited 11/29/17
I have this problem too, with specifically two series, Amanchu! OVA and last chapter of Guru Guru, I THINK the problem is the PlayStation CR app that was updated a few days (weeks?) ago

You guys really need solution about this because the PlayStation CR App has a lot of problems is SO common not being able to watch things on the "simulcast" section, that actually you need to watch some things two days later

PS: BTW, I DON'T want the robot response of changing language, because I will just GTFO you dude
61 cr points
Send Message: GB Post
31 / F
Offline
Posted 11/29/17 , edited 11/30/17

lorreen wrote:


altysay wrote:

I'm having this problem too, on my queue. I can pull up anime from the list or with a search fine.


Did you try changing your Language Settings to English (US) as was suggested in shinryou's post above?
(https://www.crunchyroll.com/acct/?action=video)


I did, on both console and the site, it didn't work.
I'm also getting errors every time there's an ad
61 cr points
Send Message: GB Post
31 / F
Offline
Posted 12/2/17 , edited 12/2/17
Posting again to say I'm still having this issue.
57119 cr points
Send Message: GB Post
62 / M / Earth
Offline
Posted 12/2/17 , edited 12/2/17

QBerto wrote:

I have this problem too, with specifically two series, Amanchu! OVA and last chapter of Guru Guru, I THINK the problem is the PlayStation CR app that was updated a few days (weeks?) ago

You guys really need solution about this because the PlayStation CR App has a lot of problems is SO common not being able to watch things on the "simulcast" section, that actually you need to watch some things two days later

PS: BTW, I DON'T want the robot response of changing language, because I will just GTFO you dude


Not a solution, but just out of curiosity, is there a history stripe or section in that app? I wonder what would happen if you tried playing maybe 30-60 seconds of an episode on the web, and then went to that history section in the app to see if it showed up then. I have to do that (very) occasionally on my Roku now, where I didn't have to before. It's only on just-released episodes that I see it.
You must be logged in to post.