VP. Shared Services & Operations

Content & Ops Team | San Francisco

About Us:

Ellation, Inc. is a transformative entertainment company and home of industry-leading platforms Crunchyroll and VRV. Crunchyroll is the world’s largest destination for anime and manga, boasting a global community of more than 25 million registered users and over 1 million subscribers. VRV is a fast-growing entrant in the SVOD space and is an audience-focused aggregation platform featuring premium SVOD channels including Crunchyroll, Funimation, Rooster Teeth, and Shudder.

We’re looking for a seasoned leader to oversee our growing operational teams: Customer Service, Content Operations, and Creative Services. Each is operating across multiple offices and, in some cases, multiple continents. As Crunchyroll and VRV have grown so have the needs and complexity of supporting each product. For that reason, we’ve created a new opportunity for a seasoned leader to join the team. We are looking for someone with a demonstrated track record of scaling operations for a growing business that possesses an understanding of the unique and constant needs of each of these teams.

Location: San Francisco

Our headquarters is located in downtown San Francisco, where our group of cross-functional experts assemble to create experiences for Crunchyroll and VRV's passionate communities.

About You:

People management skills, high judgement, and operational excellence are the table stakes for this role. We are looking for a leader that can come in to support the existing teams while enabling us to continue scaling and expand our products into new markets, verticals, and experiences.

Candidates will need to demonstrate high emotional intelligence as we have a growing team working to support millions of users and myriad internal needs on a daily basis.

We are looking for a strong culture fit, someone who is highly motivated, ambitious, eager to grow, and excited by an established startup environment.

A day in the life of our Shared Services & Operations Team:

  • Oversee our Customer Service, Content Operations, and Creative Services teams ensuring we are supporting the Crunchyroll and VRV businesses at the highest possible level
  • Support the leadership of the individual teams as they expand their organizations and support new initiatives, such as owned events, linear distribution, and international expansion
  • Extremely high judgment on prioritization around resource challenges and resource allocation
  • Strong consumer experience supporting 1-to-1 and 1-to-many fandom relationships
  • Collaborate closely with finance, human resources, legal, and other critical support functions to ensure operational excellence as well as solid relationships
  • Evangelize the performance of these teams to senior leadership and the broader organization
  • Stimulate the evolution of our organizations as we continue to develop best-in-class operational teams to support our growing businesses
  • Collaborate closely with leadership of the various Ellation offices to ensure our teams are well supported
  • Extensive experience managing B2B relationships
  • Manage budgeting, headcount, and other elements of organizational infrastructure

Requirements:

  • 12+ years of experience in operations, experience in a global media business preferred; MBA highly valued
  • Proven track record scaling businesses internationally and dealing with unique and unexpected challenges
  • Strong leadership skills, empathy for others and ability to manage and balance a healthy team dynamics
  • Experience leading large, multinational teams
  • Clear and precise communication skills
  • Respect for various fandoms

Benefits:

  • Competitive salary
  • Contribute to multiple open source products
  • Employer sponsored training and certifications
  • Opportunity to participate in industry conferences
  • Medical, dental, vision, STD, LTD, and life insurance
  • Health care and dependent care FSA
  • 401(k) plan with employer match
  • Employer paid commuter benefit
  • On-site gym, showers, yoga, and meditation classes
  • Catered lunch and dinner 4 days per week
  • Fun, passionate and skilled co-workers
  • Pet friendly environment - pet insurance and dog friendly office

Ellation

What’s with the name, Ellation? We’re all a cast of characters that get passion and strive to celebrate fandom in all its forms. So we’re building a collection of destinations (a constellation, if you will) that connect people with their passions. Each day, we work to achieve complete fan elation (our vision), starting with popular subscription-video-on-demand brands, Crunchyroll and VRV. Our team spans across San Francisco, Los Angeles, Tokyo, and Chisinau to develop the product, design, engineering, marketing, and content that brings our communities of fans together.

Crunchyroll

Crunchyroll is the world’s largest destination for anime and manga. We’re an international business focused on creating both online and offline experiences for anime fans, through content (licensed, co-produced, and originals), merchandise, events, gaming, news, and more.

VRV

VRV is a collection of fandom brands on a unified platform and includes Crunchyroll, sister-brand Rooster Teeth, Viacom’s NickSplat, and WB Digital’s DramaFever. Our community connects through immersive content experiences in a digitally-driven environment via bundled subscription, a la carte subscription, or ad-supported options.